011 967 0060

sales@midplant.com

Privacy Policy

Effective Date: 1 August 2025
Last Updated: 1 August 2025

Mid Plant Services (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you submit your details through our website, Google Ads forms, Facebook Lead Ads, or other platforms.

1. What Information We Collect

  • We may collect the following information when you contact us or submit a lead form:

    • Full name

    • Email address

    • Phone number (including WhatsApp)

    • Company name (if applicable)

    • Geographic location (province/country)

    • Details about your part request or machine model

    • Any other information you choose to provide

2. How We Use Your Information

  • Your information will only be used to:

    • Respond to your enquiries and provide quotes

    • Fulfil part requests and manage orders

    • Offer support and after-sales assistance

    • Send important updates about our services

    • Improve our customer service and operations

    • Comply with legal and regulatory requirements

3. How We Store and Protect Your Data

  • We store your information securely and take reasonable steps to protect it from unauthorized access, misuse, or loss. This includes secure cloud platforms and restricted internal access.

4. Sharing of Information

  • We do not sell, rent, or trade your personal information with third parties.

    We may share your data with trusted internal staff or service providers strictly for the purposes listed in Section 2, such as CRM management, sales support, or logistics coordination.

5. Your Rights and Choices

  • You have the right to:

    • Request access to your personal data

    • Correct or update your information

    • Ask us to delete or stop using your data

    • Withdraw consent for marketing communications

    To exercise any of these rights, please email us at: marketing@midplant.com.

6. Retention of Your Information

  • Our services are not directed to children under 18. We do not knowingly collect personal data from minors.

7. Children’s Privacy

  • Our services are not directed to children under 18. We do not knowingly collect personal data from minors.

8. Use of Cookies & Tracking (for Website Visitors)

  • Our website may use cookies and other tracking tools (e.g., Google Analytics) to understand how users interact with our site. This helps us improve user experience and performance. You may disable cookies in your browser settings.

9. Updates to This Policy

  • If you have any questions about this Privacy Policy or how we handle your data, please contact us:

    📧 Email: marketing@midplant.com
    📍 Address: 273 3rd Ave, Bredell, Kempton Park, South Africa

10. Contact Us

  • We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

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